In-Flight Catering Services

Brahim’s SATS Food Services Sdn Bhd 199401031599 (317281-X), (BSFS), formerly known as LSG SkyChefs-Brahims Sdn Bhd (LSGB), is the principal inflight services provider at both the Kuala Lumpur International Airport (KLIA) and Penang International Airport.

BSFS currently serves 36 international airlines. BSFS is one of the main vendors to MAS, the national carrier, while other clients include AirAsia, AirAsia X, Etihad, Cathay Pacific, China Airlines, Japan Airlines, Korean Air, Thai Airways, Emirates Airliness, Garuda, KLM, Indian Airlines, Eva Air and Pakistan International Airlines.

BSFS caters to an average of 190 aircraft per day and prepares an average of 35,000 to 40,000 meals per day from its huge and highly sophisticated halal flight kitchen located in KLIA. Menus are planned in collaboration with in-flight services teams from the customer airlines which usually stipulate their requirement. The chefs at BSFS will then suggest recipe modifications taking in account the locally available raw ingredients. A food tasting session is then arranged before a new menu is adopted and finally implemented.

BSFS’s flight kitchen is categorised into three departments known as the hot kitchen, the cold kitchen and the pastry and bakery kitchen. These kitchens produce a combination of hot meals, cold salads, desserts, bread and pastries. The operations in the kitchen are enhanced by modern equipment.

Operating 24 hours daily with a maximum capacity of about 50,000 meals per day, BSFS prides itself as a globally recognised 100% halal certified flight kitchen with a fully halal compliant integrated food logistics supply chain.

Besides food, BSFS also provides cabin handling services covering laundry services for pillows and blankets, filling the cabin trolley with items for in-flight sales as well as providing passenger headsets, newspapers and periodicals.

With 1,193 staff operating from a 59,000 sq metre complex in KLIA, BSFS is the world’s biggest halal flight kitchen and has won many international awards for quality and excellence.

In 2003, BSFS (formerly known as LSGB) entered into a catering agreement with MAS, for the exclusive right to supply and provide in-flight catering and cabin handling services to MAS at both the KLIA and Penang Airport. Current business growth was due to the increase in number of meals served as more passengers travelled from KLIA and Penang airports as well as fleet expansion by several airlines including MAS, AirAsia, AirAsia X and Emirates. MAS continues to be BSFS’s main customer.

BSFS is majority owned by Brahim’s Airline Catering Holdings Sdn Bhd (70%) and the balance (30%) owned by Malaysia Airline System Berhad (“MAS”). BSFS is located at the Catering Building, MAS Complex, South Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor Darul Ehsan.